This is how work with clients is organized in Wazzup

[nusaibatara]

Any employee, before starting to work with a client, can view the history and choose the right tone: talk warmer with an old client, calm down a meticulous one, drink chamomile tea before a dialogue with a problematic one. The result will be even better if you integrate Wazzup. In Wazzup, one client = one dialogue, so the entire history of negotiations is stored in one chat, not dozens of different ones. The support team has time to solve the problem. If a client asks a difficult question over the phone, the manager should answer in real time. Only a very patient person would want to hang on the phone for 15 minutes. A question that came in a WhatsApp chat can be resolved calmly: look for information or ask for advice. 10-15 minutes of waiting for a message is normal, during this time the client will scroll through the feed or watch stories on Instagram.



The company can also optimize the greece phone number list process. Wazzup integration helps to connect employees from other departments to the chat between the client and the manager. For example, our support has three lines: first line: employees who work directly with clients; second line: support of support, leader or more experienced person; third line: development. The first line can transfer the request to the developers at any time and they will work with the client in the chat. On our side, one contact can jump from line to line, any employee can answer directly in the chat, but the client, on his part, will not even notice this: he is not transferred, the chat does not change externally, the phone number remains the same. technical support More customer service data can be collected The ratings of those who contacted technical support help analyze the service's work and identify problems in the system.



The information is important, but it is not always easy to obtain: the client solved the problem, forgot about it as a bad dream, and that's where communication with the company ended for him. No matter how satisfied the client is with the support service, he will not rate the service a week later: email messages will go to the trash, and SMS will remain unread. It is easier to get feedback while the trail is still fresh, while the client still has the desire to thank or speak out if something is bothering him. Our bot automatically prompts the client to rate the technical support as soon as the problem is solved and the client is still warm and grateful. The rating statistics look like this: WhatsApp Newsletters: Six Ideas for Presenting a Product on February 23 February 19, 2024 6 minutes The first rule of fight club: on February 23, it is better to present the product in a way that will interest women.