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AmoCRM and WhatsApp: who it suits, who it doesn’t suit, and how it works AmoCRM is ideal for the sales department. The client moves through a funnel that you configure based on the needs of your company. The user-friendly interface allows you to implement a CRM system without the help of a technical specialist. According to amoCRM, as of spring 2018, the database included 100 thousand companies and about 300 thousand users. About 100 million transactions pass through the system annually*. Flexible API allows you to implement almost any technical solution that your business needs into the amo interface. In addition, amoCRM has a database of ready-made widgets, with which you can integrate any messenger, mail, website form, telephony, etc.



into your CRM. As of 2019, amoCRM is italy phone number list considered the most "messenger-loving" CRM system. From a single chat window, you can correspond with the client through any communication channel. The entire communication history will be saved in the client card. There is a mobile application. By November 2019, amoCRM had released a number of updates: Live interface. Pages are updated in real time. Managers immediately see the changes made by another employee. A regular report is sent to email and telegram. You can customize what data you want to receive. Detailed statistics in the desktop widget "Incoming messages for the week" - clearly shows which of the traffic channels is working more actively.



New desktop widget for employee performance analysis shows the number of outgoing messages. Built-in Online Chat for communication with the client directly on your website page. End-to-end search. , and the system will offer you all the options that match your request. You can offer to contact you in any way convenient for the client. AmoCRM copes well with the tasks of the sales department - customer accounting, working with sales funnels, fine-tuning each deal. But for work after the sale or outside, the built-in functionality of amoCRM is not suitable. The only collaboration options are a chat inside the client card.