The importance of customer service for customer trust

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As you can imagine, support is a crucial area to focus on: customers are often afraid to try their hand at online businesses because they don't believe they have the skills to handle complex projects.

In the price I propose for the creation of the site I always include free telephone assistance for one year , during which the customer can call me to resolve problems in the management of the administrative area (such as uploading content or managing orders).

This type of assistance does not include any costa rica whatsapp number database intervention on the site for the implementation of additional functions or to repair any damage caused by the customer himself: possible problems due to the client's actions that require my intervention must therefore be regulated separately.

At the end of the year of free telephone assistance service , the customer can choose:

whether to purchase the renewal
if not renew it
whether to purchase an hourly package to be consumed on demand:
In this way, my client can decide, based on his needs, which extension of assistance is most suitable for his case.

The trust I spoke to you about therefore materializes in a relationship aimed at ensuring maximum transparency to the client and assisting him in the most complete way possible to ensure that he is able to fully exploit the potential of his project and that he always has a professional at his side willing to assist him in resolving any operational problems he may find himself forced to deal with.