What features does Userlike have?
In addition to the many channels that you can link to Userlike , there are also numerous functions available that allow you to easily manage and use your communication channels.
Message Center
The Message Center allows you to process and organize lithuania number dataset all of your customers' messages from a central location with professional service functions. To ensure that support also works within your team, Userlike also allows you to forward the entire chat history so that your colleagues have no problems understanding and can help your customers.
Each team member has their own inbox where they can manage their conversations. Unassigned messages are stored in the team inbox, which every operator can access. The preset number of chat slots defines how many conversations an operator can have at the same time, so you retain full control over the workload in the team.
In addition, Userlike not only saves the conversation data, but also other details about your customers and converts them into contact profiles within the Message Center. This includes the name, email address, and pages visited. With this information, you can get a better picture of your customers and help them better with their concerns.
Userlike also allows you to create message templates, so-called chat macros, to answer customer queries more quickly. Do your customers have a complex issue? Then you can switch together from chat to an audio/video call including screen sharing. This way, the customer problem can be solved even faster.
Other useful features of the Messager Center
Is one or another document required for the request? Or does your customer need to upload data for their problem? Then activate the option to upload media and text files in Userlike . This function can be used by both you and your customer.