Customer satisfaction measures, as seen in the case of BIOHM, are diverse. They look different for every merchant, based on what customer satisfaction means for your subscribers. When customers feel empowered to make decisions and have tangible benefits from your product or service, they are inclined to stick around. Plus, happy customers will become your best marketing tool, as seen with BIOHM’s brand ambassador program.
“Try anything and definitely utilize all of the tools that your subscription based company has for you. We definitely utilized everything that Recharge had for us right greece phone number list off the bat. Like retention strategies…Utilize all of the options that that specific service has for you, because it will truly, truly make a big difference.”
—Danielle Filip, Director of Customer Experience at BIOHM Health
Thank you to Danielle and Melanie for sharing their tips to achieve customer satisfaction, and the ways in which BIOHM has improved customer satisfaction and retention.
Check out the full interview with Danielle and Melanie, as well as conversations with other industry experts, on our Hit Subscribe podcast.