The smart system automatically created a task to make a call, and the voice robot voiced a special offer to the client and automatically connected him with a personal consultant, or created a task to call back. Incoming calls Information in the interactive menu The voice robot was connected to a smart IVR, where it recognized a request given in free form and consulted clients instead of a first-line support employee. Thanks to data synchronization with the CRM system, the robot could voice not only information from the knowledge base, but also individual data - policy number, contract conclusion date, status of the decision on the insurance case. Results Thanks to the fast and correct service of the voice assistant on incoming calls, the company managed to increase customer satisfaction by 6% in just two months.
In combination with automatic calling for contract australia cell phone number list renewals, this led to a 12% increase in repeat sales within six months of the implementation of the robotic solution. Outgoing calls to corporate clients using the robot brought in 2.25 times more new clients than the database processing by managers for the same period before the launch of the smart assistant. Since the script and mechanics of cold sales were completely redesigned, such a comparison cannot be called completely correct, but the director of sales to b2b clients was satisfied with the speed and efficiency of the voice robot. the head of the call center described the voice robot. "What is especially valuable is that he does not compete with people, but helps them focus on the most difficult tasks, improving their professional level.
"What is API in simple terms? API is an abbreviation formed from the English phrase “application programming interface”, which translated into Russian means “application programming interface” or, to be more precise, “application programming interface”. Essentially, an API (pronounced "ay-pee-ay" rather than "api") is a protocol for exchanging requests and responses to embed functionality from one application into another, as well as into a website or operating system. In the context of API, an application is any program that performs applied tasks, be it a video playback service, a messenger, or a CRM system. The interface refers to the external side of the program, access to which allows you to use its functions without delving into the internal workings of the system. Thus, users do not need to be programmers to use a smartphone or work in a task manager, and developers, in order to set up data transfer via API, simply take the necessary command from the program instructions and paste it into the site - without studying the source code or writing their own.