European Union privacy regulations mean that Facebook has been restricting the use of Facebook Messenger since December 16, 2020. These changes have a huge impact on how you can use Facebook Messenger in combination with chatbots. In this article, you will read why it is changing, who it applies to, what is changing, and how you can comply with these changes to successfully deploy Messenger chatbots for your business.
As of December 16, 2020, Facebook Messenger changed due to new privacy regulations of the European Union. Facebook itself has very little influence on this and has no choice but to comply with these new regulations.
Facebook has provided its own documentation on these changes, but it is quite technical.
Who does these Facebook Messenger changes apply to?
These changes apply to:
Facebook pages based in Europe
Facebook pages with admins based in Europe
Facebook pages that chat with people in Europe
But what is Europe? Europe is:
All 27 countries that are members of the European Union
Norway
Iceland
Liechtenstein
United Kingdom
Now that we know who these rules apply to, let’s take a look at what’s changing and what we can whatsapp number list do about it. Before I do, I should mention that these changes will have a huge impact on how you can use Facebook Messenger with chatbots. However, we have no choice but to comply with these rules if you want to use Messenger chatbots in Europe.
What is changing?
So, what exactly is going to change? Let’s go over the changes one by one:
1. No profile picture
Normally, when a Facebook user starts a conversation with your Messenger chatbot, you would automatically see their profile picture.
Facebook Messenger chatbot profile picture.
However, that is no longer the case. Fortunately, this is not a major change.
2. No buttons in the Facebook Messenger web client
Previously, you could display chatbot buttons in Facebook Messenger for your users to click.
button web client Facebook Messenger.
Unfortunately, these buttons are no longer visible when someone uses the Facebook Messenger web client. If the user uses the Facebook Messenger iOS or Android app, these buttons are still visible.