Customer Centric is a business strategy that focuses on putting the customer first, with the goal of providing positive experiences and building long-term relationships.
Customer centricity is about all departments within a phone number list company promoting positive experiences throughout the buyer's journey with the goal of satisfying customers and fostering loyalty.
To achieve this, all conversion strategies must be designed and optimized to ensure customers feel comfortable from their first contact with the company—while they're still visitors—throughout the conversion process, and throughout the sales and after-sales process.
Customers tell an average of nine people about a positive experience with a brand and 16 about a negative one. (Forbes)
To achieve a good customer experience, it's necessary to conduct a detailed study of their behavior and, with that data, create buyer persona profiles . To do this, you must incorporate all kinds of information: interests, hobbies, desires, goals, and challenges.