Chatbots and AI: Thanks to the power of AI, chatbots are getting smarter. Trained on product descriptions, sales data, and reviews, chatbots can now ingest more information about a brand’s entire catalog of products and services, including detailed, specific customer questions. The result? Automated, personalized service that feels human — without stretching your customer support team too thin.
These digital experiences are becoming table afghanistan phone number list stakes: More than half of shoppers (55%) have used AI-powered chatbots to resolve self-service issues, with 61% of shoppers stating they prefer this autonomy when dealing with issues that can be quickly resolved. Chatbots are an excellent solution for businesses in the midst of scaling operations.
Copilots and concierges for shoppers: You can think of copilots and concierges — like Commerce Cloud Copilot for Shoppers — as the next generation of chatbots. Copilot capabilities go beyond answering run-of-the-mill questions like, “Where’s my order?” or “What’s your return policy?” Thanks to generative AI, copilots trained on large language models (LLM) offer intelligent, custom solutions.