To achieve this, Dickson started by presenting IT-driven insights to the business, and eventually moved towards showcasing the capabilities of generative AI.
His approach was grounded in the belief that jumping directly into advanced AI capabilities wouldn’t have been effective without first building a culture that accepts and understands AI. “I don’t think we could have jumped directly into gen AI, as a 64-year-old manufacturing company,” he said. “And now we’re ready, in my opinion, to accept.”
Dickson believes that generative AI is the biggest value-add afghanistan phone number list their company had ever seen. “If we didn’t teach and coach and embrace and do all those things behavior-wise and culture-wise,” he said, “we’d never be where we are today.”
AI implementation can be complex, but the silver bullet is simply to take it one step at a time. And your success will rely not only on technology, but on building trust and innovation across your organization.Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. According to our research, 65% of high-performing service organizations rely on automated customer service to save time, reduce human error, and make time for new projects, compared to only 41% of underperformers.
If you’re thinking, Great! Now let’s automate! – not so fast. Customer service automation isn’t a switch you simply flip. Here’s what you need to do to set yourself up for success.
What you’ll learn to do:
Set up for customer service automation in 3 steps
Start with a simple diagram of your workflow
Determine who interacts with your workflow
Identify your data requirements
Put AI, automation, and data to work
The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Our guide reveals how high-performing service orgs make it happen.