will also be logged in the system. This means that any agent can pick up any case at any time and be fully up to date. They don’t have to search for information from multiple systems or ask constituents for the entire case history for a second or third time.
Consistent and transparent information helps everyone understand the entire case management process. Constituents and case managers, alike, can follow and understand progress through the case management life cycle. Constituents can easily log in, see the status of their case, or pull up a full case history, without having to call in and take up an agent’s time. But should a constituent have questions, they also have the ability to speak with an agent directly in the portal.
The cost of case management software for government
Government case management software pricing varies depending on the size of the agency and the features required and plans can be offered monthly or annually usually with a specific amount of time outlined in the sales agreement. Here’s a general breakdown of government CRM pricing.
$275 per user monthly: Basic case management software with america phone number list essential out-of-the-box capabilities.
$500 per user monthly: Advanced case management software with additional features such as included storage and a higher limit on custom objects
$650 per user monthly: Comprehensive case management software with AI/ML algorithms, improved security protocols, more robust data integration capabilities, and collaboration and productivity tools.
Better case management is the foundation for future success
Implementing flexible, holistic case management software enables government agencies to meet the needs of their constituents more efficiently and effectively. More importantly, it allows them to do this in a highly informed, data-driven manner.