If you’re looking for inspiration, check out our negative customer review response templates below, based on real Facebook reviews.
Let’s start with a review left on a tapas restaurant’s local Facebook page . The customer is unhappy and lets it be known.
negative customer review facebook
Example of a negative Facebook customer review
Here is an example of a response to provide:
“Hello Mr. Capron, the PAPA TOM restaurant team is belgium phone number library sorry to hear about your dissatisfaction regarding your visit to our restaurant.
We do have a lot of covers on Saturday nights but we do everything we can to serve all our customers in a reasonable time. We are sorry that we were not able to meet your expectations and we are taking your feedback into account to improve.
I invite you to write to us at the email address [email protected] to tell us more.
We remain at your disposal, The PAPA TOM team »
In this second example, a Decathlon customer is disappointed by her exchange with one of the employees.
negative customer review facebook
Example of a negative Facebook customer review
In this case, the response provided by the store concerned seems appropriate:
“Hello Veronique,
We are sincerely sorry to hear that your in-store experience went like this. This does not correspond to the values of our brand. Thank you for taking the time to leave us your opinion, it allows us to progress and improve!
Wishing you a pleasant day and hoping to see you again soon.
Decathlon Rennes Betton”
Conclusion
Managing your negative customer reviews on Facebook may seem time-consuming. However, it remains a key step in ensuring a good e-reputation and ensuring customer satisfaction.
A quick, personalized and constructive response allows you to reassure your customers but also to show your prospects and Facebook subscribers that you place your relationship at the heart of your priorities.