What to do if you fail the examination?

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If your ad has been rejected, you can check the reason for its disapproval by checking the status and delivery status.
If you correct the relevant part, you can apply for re-review. (Details are provided below.)

If your ad is still rejected, or you are unable to determine the specific part that caused the rejection, contact the media to find out why it was rejected and what you can do about it.

In addition to asking the reason for the rejection, you can also ask for operational advice.
There are the following ways to contact us.

Google Ads
Chat with us
If you click on Help in the top right corner of Google, you will see a link in small blue letters that says "Contact Us."



Clicking on "Contact Us" will take you to the contact page where you can fill out the form.


Here you can choose how you would like to contact us.

If you select chat, you will be connected to a representative, so tell them the necessary information and find out the reason why your application was rejected.

It will be easier if you are as specific as possible when filling out the form.


Chat may not be available.

Contact by phone
If you need urgent assistance, you can contact us directly by phone.

If you select "Contact us by phone" here, a small toll-free phone number will appear below, so try calling them directly.


Reception hours are as follows:


Contact us by email
If you don't have time to chat or call, you can also contact us by email.

Just like with chat, go to the contact page usages of car owner database from the Google Ads admin screen, enter your question, and you will see instructions on how to contact us.



Please provide as much detail as possible about your question and include any attachments such as screenshots.

How to get a response:

Notify by phone or email
Phone notification
Email notification
There are three patterns:

Finally, click the send button and you're done.