Other key customer service tools
Posted: Wed Jan 22, 2025 9:42 am
Adquire is a conversational customer support platform that helps you bring together all your digital interaction channels (live chat, video calls, VOIP, SMS, email, social media, cobrowsing, etc.) into one easy-to-use dashboard.
This software suite makes it easy to create high-quality, personalized experiences that customers love, while streamlining your service team’s workflows. Customer profiles put browsing, purchasing, and conversation history, along with other important details, at your fingertips so you can deliver a fast, effective solution.
Acquire also features self-service tools like chatbots and knowledge bases that free up your team to focus on more complex customer conversations.
6. HubSpot Ticket System HubSpot Ticket System allows you to record, organize and
track support requests all in one dashboard accessible to the entire team. Customer support reps vp media email list have access to view all communication made in a ticket and monitor the progress of the case throughout the entire issue resolution process. Tickets are also linked to customer records, making it easy for reps to reference previous interactions with the company. With the Help Desk feature hubSpot will automatically create a ticket when a customer fills out a form, sends an email, or reaches out via live chat. HubSpot integrates with ClickUp so that when new HubSpot tickets are created, ClickUp tasks can be automatically generated via Zapier.
7. Winter
hiverhq email flow tool
Hiver is an email ticketing software built for the Google Workspace. It helps your teams deliver fast, responsive customer service from the tool you’re most familiar with: Gmail.
With Hiver, you can delegate incoming customer queries to your frontline support reps and track them to the point of resolution. You can also automate Gmail support workflows – automate workflows, run the most advanced analytics, and monitor key support metrics like average resolution time, first response time, etc., all from within Gmail.
Hiver also comes with a developer Chrome extension & live chat widget that allows you to interact with your website visitors in real-time and provide them with timely assistance.
8. Tidio
Tidio communication customer service appTidio is a comprehensive communications and marketing tool that enables you to deliver a stellar customer experience. Adding Tidio to a website can be done in 5 minutes, and no coding is required. At the same time, both the live chat and the chatbot are easily customizable, so the widget fits the look and feel of any website.
Tidio can be integrated with the most popular sales platforms and CRMs, as well as with social networks. In addition, all interactions are located in one dashboard, and a mobile app is also available to simplify processes.
This software suite makes it easy to create high-quality, personalized experiences that customers love, while streamlining your service team’s workflows. Customer profiles put browsing, purchasing, and conversation history, along with other important details, at your fingertips so you can deliver a fast, effective solution.
Acquire also features self-service tools like chatbots and knowledge bases that free up your team to focus on more complex customer conversations.
6. HubSpot Ticket System HubSpot Ticket System allows you to record, organize and
track support requests all in one dashboard accessible to the entire team. Customer support reps vp media email list have access to view all communication made in a ticket and monitor the progress of the case throughout the entire issue resolution process. Tickets are also linked to customer records, making it easy for reps to reference previous interactions with the company. With the Help Desk feature hubSpot will automatically create a ticket when a customer fills out a form, sends an email, or reaches out via live chat. HubSpot integrates with ClickUp so that when new HubSpot tickets are created, ClickUp tasks can be automatically generated via Zapier.
7. Winter
hiverhq email flow tool
Hiver is an email ticketing software built for the Google Workspace. It helps your teams deliver fast, responsive customer service from the tool you’re most familiar with: Gmail.
With Hiver, you can delegate incoming customer queries to your frontline support reps and track them to the point of resolution. You can also automate Gmail support workflows – automate workflows, run the most advanced analytics, and monitor key support metrics like average resolution time, first response time, etc., all from within Gmail.
Hiver also comes with a developer Chrome extension & live chat widget that allows you to interact with your website visitors in real-time and provide them with timely assistance.
8. Tidio
Tidio communication customer service appTidio is a comprehensive communications and marketing tool that enables you to deliver a stellar customer experience. Adding Tidio to a website can be done in 5 minutes, and no coding is required. At the same time, both the live chat and the chatbot are easily customizable, so the widget fits the look and feel of any website.
Tidio can be integrated with the most popular sales platforms and CRMs, as well as with social networks. In addition, all interactions are located in one dashboard, and a mobile app is also available to simplify processes.