A Five-Step Approach to Cross-Border E-Commerce Customer Service
Posted: Thu Jan 23, 2025 6:59 am
iStarto China - Conversational Commerce: A 5-Step Approach to Cross-Border E-Commerce Customer Service
Conversational Commerce: A Five-Step Approach to Cross-Border E-Commerce Customer Service
20
Nov, 2023
Posted by istarto 0 Comments Categories: eCommerce-Ad
It has been proven that the innovation and upgrade of Internet technology has had a great impact on enterprise customer service. Previously, the single form of service where online customer service and customers had direct contact has been replaced by an omnichannel customer service system. In the el-salvador mobile phone numbers database era of e-commerce, the interaction between sellers and customers has become particularly important. Sellers build good relationships with customers while dealing with customer service issues and analyzing customer preferences and consumption trends to maintain good customer relationships. Communication system Launch marketing campaigns to get more information while promoting your products.
In the domestic e-commerce environment, one-stop service has become quite mature, and domestic platforms attach great importance to interaction with consumers, allowing sellers to provide pre-sales service as well as after-sales service through real-time communication. The sales proposals based on consumer needs and the operation of domestic e-commerce devices, etc., have become the consensus of all parties for many years.
The business value of customer experience is being reassessed
Internet-era consumers have long been accustomed to the convenience that smartphones and applications provide, and they expect to be able to communicate with brands anytime, anywhere through their preferred messaging channels. According to a Forrester study, 86% of consumers are willing to pay more for a good customer experience, and customer service ranks second only to the quality of the actual product or service among the top drivers of customer experience.
The field of cross-border e-commerce is completely different. For reasons such as preventing fraudulent orders and protecting buyer privacy, early Amazon sellers only used e-mail to communicate with consumers. As an industry leader, Amazon's "customer service-first, display-first" style has influenced the business philosophy of cross-border e-commerce for many years, but the infinite possibilities of customer experience have remained hidden and silent for a long time.
As cross-border e-commerce competition enters a fierce stage, off-site promotion has become common. The single customer acquisition channel and sluggish customer interaction of traditional platforms cannot meet the needs of merchants. Cross-border enterprises urgently need more efficient and more efficient promotion. The convenient service system not only provides high-quality customer experience, but also transfers single customer service to an interactive sales link, realizing a closed loop of customer acquisition-customer service-marketing.
Conversational Commerce: A Five-Step Approach to Cross-Border E-Commerce Customer Service
20
Nov, 2023
Posted by istarto 0 Comments Categories: eCommerce-Ad
It has been proven that the innovation and upgrade of Internet technology has had a great impact on enterprise customer service. Previously, the single form of service where online customer service and customers had direct contact has been replaced by an omnichannel customer service system. In the el-salvador mobile phone numbers database era of e-commerce, the interaction between sellers and customers has become particularly important. Sellers build good relationships with customers while dealing with customer service issues and analyzing customer preferences and consumption trends to maintain good customer relationships. Communication system Launch marketing campaigns to get more information while promoting your products.
In the domestic e-commerce environment, one-stop service has become quite mature, and domestic platforms attach great importance to interaction with consumers, allowing sellers to provide pre-sales service as well as after-sales service through real-time communication. The sales proposals based on consumer needs and the operation of domestic e-commerce devices, etc., have become the consensus of all parties for many years.
The business value of customer experience is being reassessed
Internet-era consumers have long been accustomed to the convenience that smartphones and applications provide, and they expect to be able to communicate with brands anytime, anywhere through their preferred messaging channels. According to a Forrester study, 86% of consumers are willing to pay more for a good customer experience, and customer service ranks second only to the quality of the actual product or service among the top drivers of customer experience.
The field of cross-border e-commerce is completely different. For reasons such as preventing fraudulent orders and protecting buyer privacy, early Amazon sellers only used e-mail to communicate with consumers. As an industry leader, Amazon's "customer service-first, display-first" style has influenced the business philosophy of cross-border e-commerce for many years, but the infinite possibilities of customer experience have remained hidden and silent for a long time.
As cross-border e-commerce competition enters a fierce stage, off-site promotion has become common. The single customer acquisition channel and sluggish customer interaction of traditional platforms cannot meet the needs of merchants. Cross-border enterprises urgently need more efficient and more efficient promotion. The convenient service system not only provides high-quality customer experience, but also transfers single customer service to an interactive sales link, realizing a closed loop of customer acquisition-customer service-marketing.