Why a Chatbot Is Necessary for Business and How to Connect It
Posted: Thu Jan 23, 2025 8:34 am
Summary:
A chatbot helps businesses communicate with customers. It can:
Answer frequently asked questions.
Make appointments for services and accept orders.
Tell about new products or promotions.
Notify about the status of a delivery or order.
The best option for small businesses is to build a chatbot from ready-made templates of social networks and messengers themselves or in constructor services. Such services are cheaper than developing a bot from scratch. And their functions are enough to solve business problems: register clients and communicate with them.
5 Steps to Conduct a Survey and Find Out What Your Customers Say
A marketer explains how to conduct a survey on your own, even if you don’t have a large budget.
With the help of a survey, an entrepreneur can get to know his mexico telegram mobile phone number list visitors better, which means improving the quality of service and getting satisfied customers. And ultimately start earning more. We figure out how to prepare questions for a survey, together with Margarita Shevchenko, a marketer at the YURA restaurant.
Margarita Shevchenko
Marketer at YURA restaurant
I make sure that our team always maintains communication with the guests. The waiters talk to them first, and in case of a negative review, I call the guest myself, find out what happened, and try to solve the problem.
If at least 2-3 people complain about the service, we change something in our training. If there are dissatisfied comments about the food, we review the menu. So the entire restaurant team is constantly working to improve the quality of service and increase customer loyalty. This affects the number of guests: every month their number grows by an average of 3%, and at the same time, revenue increases.
A chatbot helps businesses communicate with customers. It can:
Answer frequently asked questions.
Make appointments for services and accept orders.
Tell about new products or promotions.
Notify about the status of a delivery or order.
The best option for small businesses is to build a chatbot from ready-made templates of social networks and messengers themselves or in constructor services. Such services are cheaper than developing a bot from scratch. And their functions are enough to solve business problems: register clients and communicate with them.
5 Steps to Conduct a Survey and Find Out What Your Customers Say
A marketer explains how to conduct a survey on your own, even if you don’t have a large budget.
With the help of a survey, an entrepreneur can get to know his mexico telegram mobile phone number list visitors better, which means improving the quality of service and getting satisfied customers. And ultimately start earning more. We figure out how to prepare questions for a survey, together with Margarita Shevchenko, a marketer at the YURA restaurant.
Margarita Shevchenko
Marketer at YURA restaurant
I make sure that our team always maintains communication with the guests. The waiters talk to them first, and in case of a negative review, I call the guest myself, find out what happened, and try to solve the problem.
If at least 2-3 people complain about the service, we change something in our training. If there are dissatisfied comments about the food, we review the menu. So the entire restaurant team is constantly working to improve the quality of service and increase customer loyalty. This affects the number of guests: every month their number grows by an average of 3%, and at the same time, revenue increases.