Seven rules for communicating with clients
Posted: Thu Jan 23, 2025 8:36 am
So that it is comfortable for both them and you.
Image of the article Seven rules for communicating with clients
Sometimes, an entrepreneur simply tells a customer who came into the store: “We have a discount on shoes.” And the person immediately gets angry - irritably goes to the far corner of the room or answers: “I’ll figure it out myself.” It seems like the entrepreneur did nothing wrong, but the visitor is unhappy. We have collected seven rules on how to build a dialogue that will please both you and the customer.
1. Talk to your customers the way they talk
Customers don't know your services and products as well as you do. So the new zealand telegram mobile phone number list y may not understand the difference between a crown and an implant. Or they may not understand why they should buy a camping tent with two vestibules instead of one. If you bombard customers with incomprehensible terms, they may decide that they need to think some more and leave.
Help your customers: ask them why they need a product or service. If someone came for a camping tent, ask where they are going and what the weather will be like there. Then the customer will want to figure out the thickness of the tent floor or the protection of the awning from water.
"What is the optimal tent capacity for you?"
Image of the article Seven rules for communicating with clients
Sometimes, an entrepreneur simply tells a customer who came into the store: “We have a discount on shoes.” And the person immediately gets angry - irritably goes to the far corner of the room or answers: “I’ll figure it out myself.” It seems like the entrepreneur did nothing wrong, but the visitor is unhappy. We have collected seven rules on how to build a dialogue that will please both you and the customer.
1. Talk to your customers the way they talk
Customers don't know your services and products as well as you do. So the new zealand telegram mobile phone number list y may not understand the difference between a crown and an implant. Or they may not understand why they should buy a camping tent with two vestibules instead of one. If you bombard customers with incomprehensible terms, they may decide that they need to think some more and leave.
Help your customers: ask them why they need a product or service. If someone came for a camping tent, ask where they are going and what the weather will be like there. Then the customer will want to figure out the thickness of the tent floor or the protection of the awning from water.
"What is the optimal tent capacity for you?"