Remind the customer to share their opinion
Posted: Sun Dec 22, 2024 7:14 am
Remind the customer to share their opinion, and then you will have enough information to make improvements.
Another tip is to use social media to see what people are saying about your service; some people even use Reclame Aqui to leave suggestions, criticisms, and compliments, and through Digisac you can respond to these comments.
Read this article to learn more: Impacts of Reclame Aqui on your reputation.
6 – Don’t leave the customer waiting
Whether in person or online, 90% of people do not have the patience to wait philippines cp number more than 4 minutes to be served.
If you provide in-person service, in case of delays, let them know the reason or have enough staff to handle the demand.
If there is a possibility of expanding the team during the end of the year, do so; it is a valid investment when we think about customer satisfaction.
In digital, platforms like Digisac centralize everything in one place and everyone responsible for customer service will have access to the messages you receive.
XNow that we know how to offer good service, let's move on to the main topic, which is “how Digisac can help me during the end of the year”.
1 – Set up a chatbot
You can use a chatbot to initiate support and direct you to the right place.
Within Digisac we have the option of creating several departments and each one of them can be responsible for a specific query; we can transfer calls in just a few seconds.
Main uses of chatbot in restaurants
Place orders and reserve tables.
Send opening hours, location and menu.
Offer personalized recommendations for dishes, drinks, special offers, among others.
Process payments.
Send invoice.
Request feedback and evaluations.
Create marketing campaigns.
Provide after-sales support.
From the moment the robot starts performing these actions, your team can focus on urgent situations, or situations that cannot be performed by the chatbot.
2 – Make appointments
Let's say you start your services at 8pm and want to let your customers know about it; you can program a message like “we are ready to receive you until 11pm”.
Or send after-sales messages “we missed you, come and secure your order with a special discount”.
Another tip is to use social media to see what people are saying about your service; some people even use Reclame Aqui to leave suggestions, criticisms, and compliments, and through Digisac you can respond to these comments.
Read this article to learn more: Impacts of Reclame Aqui on your reputation.
6 – Don’t leave the customer waiting
Whether in person or online, 90% of people do not have the patience to wait philippines cp number more than 4 minutes to be served.
If you provide in-person service, in case of delays, let them know the reason or have enough staff to handle the demand.
If there is a possibility of expanding the team during the end of the year, do so; it is a valid investment when we think about customer satisfaction.
In digital, platforms like Digisac centralize everything in one place and everyone responsible for customer service will have access to the messages you receive.
XNow that we know how to offer good service, let's move on to the main topic, which is “how Digisac can help me during the end of the year”.
1 – Set up a chatbot
You can use a chatbot to initiate support and direct you to the right place.
Within Digisac we have the option of creating several departments and each one of them can be responsible for a specific query; we can transfer calls in just a few seconds.
Main uses of chatbot in restaurants
Place orders and reserve tables.
Send opening hours, location and menu.
Offer personalized recommendations for dishes, drinks, special offers, among others.
Process payments.
Send invoice.
Request feedback and evaluations.
Create marketing campaigns.
Provide after-sales support.
From the moment the robot starts performing these actions, your team can focus on urgent situations, or situations that cannot be performed by the chatbot.
2 – Make appointments
Let's say you start your services at 8pm and want to let your customers know about it; you can program a message like “we are ready to receive you until 11pm”.
Or send after-sales messages “we missed you, come and secure your order with a special discount”.