Or is it harsh and rushed?
Posted: Wed Jan 29, 2025 5:27 am
The client said that during the call, Joe frowned, looked distracted, and sometimes irritated.
The leader told the client that if there was a problem, he would find out why. He called Joe and relayed that information.
Joe was genuinely shocked to hear this and thought back to the lead that he had no idea he would be in this situation. Zero.
His nonverbal facial expression gave the client an idea that was completely different from reality. In this case, it didn’t cause damage to the client relationship, but it could have.
From that point on, leaders began implementing pre-call planning programs to understand your nonverbal communication.
Six Ways to Assess Nonverbal Communication:
Nonverbal communication is more important than you think.
I’ve read various studies that put this form of bahamas telegram data communication at 70-80% of conversations – meaning people communicate without words more than you know.
Eye contact. Are they looking at you, or do their eyes convey another sense of engagement? Is their gaze “intense” or “reassuring”?
Tone of voice.
Does their voice sound calm, soothing, and confident?
Facial expressions. Like Joe in the previous story, do their facial expressions match what they are saying, or is there something different? A lot of people call this their "still" facial expression. For example, have you ever been sitting on the couch and your spouse (or friend) comments, "What's up?" They are looking at your still facial expression and interpreting your expression as meaning something.
Most of the time, everything is fine, but your facial expression is telling a different story.
Posture, gestures. Do they look stiff, as if they are hiding something, or are they relaxed and open? In the virtual environment, do they lean too close to the camera or hunch over? This makes it seem like they are hiding something or are not confident in what they are saying.
The leader told the client that if there was a problem, he would find out why. He called Joe and relayed that information.
Joe was genuinely shocked to hear this and thought back to the lead that he had no idea he would be in this situation. Zero.
His nonverbal facial expression gave the client an idea that was completely different from reality. In this case, it didn’t cause damage to the client relationship, but it could have.
From that point on, leaders began implementing pre-call planning programs to understand your nonverbal communication.
Six Ways to Assess Nonverbal Communication:
Nonverbal communication is more important than you think.
I’ve read various studies that put this form of bahamas telegram data communication at 70-80% of conversations – meaning people communicate without words more than you know.
Eye contact. Are they looking at you, or do their eyes convey another sense of engagement? Is their gaze “intense” or “reassuring”?
Tone of voice.
Does their voice sound calm, soothing, and confident?
Facial expressions. Like Joe in the previous story, do their facial expressions match what they are saying, or is there something different? A lot of people call this their "still" facial expression. For example, have you ever been sitting on the couch and your spouse (or friend) comments, "What's up?" They are looking at your still facial expression and interpreting your expression as meaning something.
Most of the time, everything is fine, but your facial expression is telling a different story.
Posture, gestures. Do they look stiff, as if they are hiding something, or are they relaxed and open? In the virtual environment, do they lean too close to the camera or hunch over? This makes it seem like they are hiding something or are not confident in what they are saying.