Great! That means business is going well — but your front-of -house and kitchen staff are overwhelmed.
How can you ensure that your service remains efficient, even when your restaurant is full? How can you keep your customers satisfied, even if they have to wait longer than expected? The answer could lie in optimizing your germany whatsapp number operational processes and table rotation, while upgrading the technology you use to manage your dining room and kitchens .
In this article, we will review several elements:
Personnel Considerations
Operational adjustments
Incentives
Technology upgrades
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Staff adaptation
Training and scheduling your staff is one of the most effective tools to reduce wait times and keep your customers smiling even when they have to wait.
Pre-plan your staff
The first step to effectively reducing wait times is to create clear assignments and assign the right staff members . Make it easier to plan for each phase of your workday by doing some pre-planning.
Preparing your staff schedule in advance will help you sort out table assignments and choose the right people for each service. Assign each staff member to work to the best of their ability.
To do this , make sure you always have enough staff to cover each service. A lack of staff risks extending the wait at the table and stressing your employees. During lunch service on weekdays, some of your customers will only have an hour's break before returning to work.
By having a sufficiently large kitchen staff , even if it means having too many during busy periods, you will be able to cope without any problem with busy periods while considerably reducing waiting times.
While overstaffing reduces wait times, it has a potentially negative effect as it impacts a restaurant’s bottom line by reducing profits due to increased labor costs . It’s therefore wise to identify the number of employees you need for your service that will allow you to balance speed and profitability.
If you’re new to the restaurant business, it may take some time to get the hang of it. And you can always opt for a smaller staff operation if you don’t mind getting your hands dirty and helping with the front of house or kitchen.
Once you have a good understanding of your labor needs , you can create a schedule that balances your restaurant's staff turnover without cutting into your profits .
Learn More — How to Calculate Your Restaurant's Staff Turnover Rate
Nothing beats training your restaurant staff
By properly training your restaurant staff , you will get what every restaurant owner wants: a well-organized and fast-paced team. Whether it's lunch or dinner time, they will be able to handle the pressures. By combining well-trained staff with timely food delivery , you will attract more customers.
Additionally, providing your team with extensive customer service training will ensure that they always manage to take care of customers in a timely manner.
Reduce staff apathy
Nothing is more annoying to a customer than seeing your staff sitting or chatting while they wait for their food.
Maybe he has to go back to work, or he wants to get to his movie on time. Seeing indifferent waiters who cross their arms is enough to turn off a customer's interest in your restaurant.