Customers prefer to interact over the email lists uk phone when they have a complex problem to solve. Email, on the other hand, remains a preferred option for formal or non-urgent inquiries, especially in BB environments. Furthermore, good customer service does not depend only on technology; You must have a qualified team, with continuous training in the client's project, and an adequate work team for this task, from the account supervisor, through the team leader to the operator. In addition, a robust operations platform is needed, which allows all interactions to be efficiently managed and recorded, guaranteeing that each client receives the personalized attention they need.
A well-prepared and experienced team, backed by solid technology, makes the difference in quality service. Integrating modern tools: live chat and WhatsApp in customer service Modern tools offer immediacy and convenience. Many studies reveal that consumers prefer to use instant messaging such as WhatsApp for quick queries. Additionally, live chat greatly reduces wait times, improves real-time customer satisfaction, and provides exceptional flexibility in incorporating documents and images into the support service. In addition to being a very friendly tool for any user, regardless of their competence in the use of new technologies.