Site issues resolved by technical support
Posted: Sun Feb 02, 2025 3:18 am
Technical support for a website is not an additional service from developers to earn more money from you, but an important addition that may be needed at any time. The hosting has stopped working, the page loading speed has increased, the payment is not going through - a technical specialist can fix all this. As you might have guessed, such an employee monitors the situation 24/7.
You can organize technical support for the site yourself, or you can hire an outsourced specialist. The second option provides more opportunities and will cost less. The main thing is to correctly conclude an agreement that reflects all the important aspects of cooperation. What exactly to include in it and what amount of expenses to prepare for technical support of the site, we have described in detail below.
Technical support for a website is the execution of a number of tasks, thanks to which the resource continues to operate correctly and stably.
Web developers rarely engage in non-core attorney email list activities such as content selection, design improvement, etc.
When creating a website, large companies most often turn to established contractors with a good reputation on the market for technical support. Such studios, as a rule, have a lot of positive feedback from previous clients and initially include all the provided guarantees in the contract. If you are dealing with a freelancer, then his self-presentation and recognition in the digital space are of great importance.
Technical support for the site
Small corporate web resources or business card sites do not particularly need serious technical support. There are companies that do not think about it at all and only learn from users that there are problems with the site (tabs do not open, product descriptions, etc.).
But if you have a commercial enterprise, then the web resource is an important component of the funnel, requiring round-the-clock monitoring. No one would leave a store with the door wide open without monitoring, would they? Then anyone would come in, take goods and leave without paying.
If you systematically monitor the correct operation of the site, you will prevent a number of serious problems. For example, the owner will not know if something is wrong with the hosting or the domain is disabled because the payment was not received on time. But if a specialist is engaged in the maintenance and technical support of the site, he will solve problems with the provider or take care of the extension of the use of its online address through the registrar panel.
The developer who monitors the functioning of the site is himself primarily interested in promptly detecting and eliminating problems. This is how he creates a reputation for himself, gains clients, and therefore income.
What else does constant technical support provide? Protection from hacking. Every 39 seconds, hackers attack a variety of sites, including yours. The risk is especially high if the resource uses a popular content management system or a home-made CMS that does not provide protection from hacking.
Often, when ordering a website development, clients are convinced that its further maintenance automatically falls on the shoulders of the contractor. But if this is not specified in the contract, then this specialist is not obliged to provide subsequent technical support.
You can organize technical support for the site yourself, or you can hire an outsourced specialist. The second option provides more opportunities and will cost less. The main thing is to correctly conclude an agreement that reflects all the important aspects of cooperation. What exactly to include in it and what amount of expenses to prepare for technical support of the site, we have described in detail below.
Technical support for a website is the execution of a number of tasks, thanks to which the resource continues to operate correctly and stably.
Web developers rarely engage in non-core attorney email list activities such as content selection, design improvement, etc.
When creating a website, large companies most often turn to established contractors with a good reputation on the market for technical support. Such studios, as a rule, have a lot of positive feedback from previous clients and initially include all the provided guarantees in the contract. If you are dealing with a freelancer, then his self-presentation and recognition in the digital space are of great importance.
Technical support for the site
Small corporate web resources or business card sites do not particularly need serious technical support. There are companies that do not think about it at all and only learn from users that there are problems with the site (tabs do not open, product descriptions, etc.).
But if you have a commercial enterprise, then the web resource is an important component of the funnel, requiring round-the-clock monitoring. No one would leave a store with the door wide open without monitoring, would they? Then anyone would come in, take goods and leave without paying.
If you systematically monitor the correct operation of the site, you will prevent a number of serious problems. For example, the owner will not know if something is wrong with the hosting or the domain is disabled because the payment was not received on time. But if a specialist is engaged in the maintenance and technical support of the site, he will solve problems with the provider or take care of the extension of the use of its online address through the registrar panel.
The developer who monitors the functioning of the site is himself primarily interested in promptly detecting and eliminating problems. This is how he creates a reputation for himself, gains clients, and therefore income.
What else does constant technical support provide? Protection from hacking. Every 39 seconds, hackers attack a variety of sites, including yours. The risk is especially high if the resource uses a popular content management system or a home-made CMS that does not provide protection from hacking.
Often, when ordering a website development, clients are convinced that its further maintenance automatically falls on the shoulders of the contractor. But if this is not specified in the contract, then this specialist is not obliged to provide subsequent technical support.