How to Set Up an IVR System that Saves
Posted: Sun Feb 02, 2025 4:13 am
They need to route the caller to the right team or person on that team. And they need to prioritize urgent calls and maximize sales opportunities in the pipeline.
In a nutshell? IVR crushes that shit. Your organization might need IVR if your team has a high volume of incoming calls and wants:
A simple way to manage inbound calls and route them hands-free. (Think leads vs. current customers, English vs Spanish speakers.)
To customize the ring order to reduce burnout and better distribute calls.
Incoming calls to be relevant to each department. (Think sales, support, etc.)
Calls from leads where they own the deal, and greece telegram data its status is relevant to their team. (Think prospect → customer.)
It's also important to recognize when IVR is not a good fit for your team. While IVR systems can eliminate the need for internal transfers and complicated customer routing, smaller sales teams who do not receive many inbound calls may not yet need this kind of tech.
Buuuut, if you think an IVR system will help your team close more deals, here's how to set one up.
You Time Without Annoying Your Customers
Many people think customers hate/despise/get frustrated with IVRs because they don't want to answer a machine’s questions. But most customers are happy with automated systems … when they are good automated systems.
Organizations fumble when they implement poorly, leading to a bad customer experience. For example:
In a nutshell? IVR crushes that shit. Your organization might need IVR if your team has a high volume of incoming calls and wants:
A simple way to manage inbound calls and route them hands-free. (Think leads vs. current customers, English vs Spanish speakers.)
To customize the ring order to reduce burnout and better distribute calls.
Incoming calls to be relevant to each department. (Think sales, support, etc.)
Calls from leads where they own the deal, and greece telegram data its status is relevant to their team. (Think prospect → customer.)
It's also important to recognize when IVR is not a good fit for your team. While IVR systems can eliminate the need for internal transfers and complicated customer routing, smaller sales teams who do not receive many inbound calls may not yet need this kind of tech.
Buuuut, if you think an IVR system will help your team close more deals, here's how to set one up.
You Time Without Annoying Your Customers
Many people think customers hate/despise/get frustrated with IVRs because they don't want to answer a machine’s questions. But most customers are happy with automated systems … when they are good automated systems.
Organizations fumble when they implement poorly, leading to a bad customer experience. For example: