If you're just starting out in the world of delivery, don't worry! The following 4 steps can help you make significant progress in a short period of time.
Webinar on setting up an efficient and fast delivery system
Step One: Invest in the Right Technology
Use a POS software that allows seamless communication between your qatar number for whatsapp different delivery platforms. This will allow you to easily manage all your orders – whether they come from the restaurant or home delivery – and thus organize yourself as best as possible.
Make sure there’s working WiFi in every nook and cranny of your restaurant – especially where the tablets used to receive and process delivery requests will be stationed. There’s nothing like a bad internet connection to sabotage your work!
Delivery 1Step two: choose containers and packaging carefully
Invest in quality products. When a customer orders online, the packaging is the first point of contact between them and your restaurant. So make sure you make a great first impression!
Customize your packaging to fully embody your brand. Examples: put stickers on your containers or add napkins with your logo.
Think carefully about the dishes you will deliver. Always look for ways to optimize the customer experience: should some products be packaged differently? Transported in separate containers?
Allow delivery people to clearly distinguish orders from each other and easily fit them into their transport bags. Flat, transparent, easy-to-stack boxes are very popular, for example.
Delivery containerStep 3: Create a location suitable for delivery
Remember: delivery people are your friends.
Make sure they can enter and exit your establishment easily, without getting in the way of your servers or customers.
Designate a member of your staff to be the preferred contact for delivery people.
Consider purchasing software that would make integrating your delivery service with your restaurant much easier and smoother, including giving you a bird's eye view of orders.
Photo deliveryStep Four: Adapt Employee Organization to Delivery
Make sure that one employee – and one employee only – is responsible for coordinating the various aspects of the delivery process. Apply this system to both the kitchen and the dining room: this way, the rest of the staff can fully concentrate on satisfying the customers seated at the table during this time.
If you want to go further, train some of your employees to become “delivery experts”. This will give you the opportunity to optimize your operation to the maximum.
These experts can also be in charge of communicating with delivery people, whether to process orders or quickly manage any problems.
If you partner with multiple delivery services, be prepared to work with their different apps and technologies.