LinkedIn it is indicated that it is not pleasant
Posted: Mon Dec 23, 2024 4:29 am
Not surprisingly, most people find the choice of 'you' or 'you' context-dependent.
At the same time, a discussion was going on via LinkedIn , where there was room for some more nuance in both the question and the answers. This shows that the informal address is often chosen via social media and webcare and communication that is specifically aimed at young people. For e-mail, letters and the website, the formal address is often chosen. Sometimes an organisation leaves the choice to the customer. For example, the UWV had all content in an app written in two variants. It is striking that 70% of the users chose 'you'.
It is important to remember that the channel is of course not the only context, but also the relationship you have with each other at that moment and the subject it is about. For example, in the discussion on if you are addressed very jovially when you have contact about a complaint.
It's about more than the choice between 'you' and 'thou'
Whether your tone of voice is informal or heavy construction contractors email list formal is of course about more than just the choice between 'u' and 'jij'. As Lex de Jong (UrbanBoost) rightly notes in the discussion on LinkedIn:
“It would be nice and decent to communicate personally anyway… just to have a name of the letter writer and not 'team…' or this letter is automatically generated. In those cases, using tu or vousvoy does not matter because you are 'in conversation' with a computer or office garden. Furthermore, jij/u is – still in many cases – the smallest problem in understandable and readable communication from the government.”
I think a great example to illustrate this point is the response below from a municipality to a question on Facebook about why there is a beach at a body of water that is not formally a swimming area:
“The “beach” has multiple functions. In the wetter period it can function as a beach where dogs can safely enter the water. In the summer period it is a place where there is a play opportunity and where you can play with water and sand or where you can be healthy or chill. The water can also be used to cool down, without swimming, for example by paddling or sailing. The beach was originally also dimensioned in such a way that it can be used as a beach volleyball court.”
At the same time, a discussion was going on via LinkedIn , where there was room for some more nuance in both the question and the answers. This shows that the informal address is often chosen via social media and webcare and communication that is specifically aimed at young people. For e-mail, letters and the website, the formal address is often chosen. Sometimes an organisation leaves the choice to the customer. For example, the UWV had all content in an app written in two variants. It is striking that 70% of the users chose 'you'.
It is important to remember that the channel is of course not the only context, but also the relationship you have with each other at that moment and the subject it is about. For example, in the discussion on if you are addressed very jovially when you have contact about a complaint.
It's about more than the choice between 'you' and 'thou'
Whether your tone of voice is informal or heavy construction contractors email list formal is of course about more than just the choice between 'u' and 'jij'. As Lex de Jong (UrbanBoost) rightly notes in the discussion on LinkedIn:
“It would be nice and decent to communicate personally anyway… just to have a name of the letter writer and not 'team…' or this letter is automatically generated. In those cases, using tu or vousvoy does not matter because you are 'in conversation' with a computer or office garden. Furthermore, jij/u is – still in many cases – the smallest problem in understandable and readable communication from the government.”
I think a great example to illustrate this point is the response below from a municipality to a question on Facebook about why there is a beach at a body of water that is not formally a swimming area:
“The “beach” has multiple functions. In the wetter period it can function as a beach where dogs can safely enter the water. In the summer period it is a place where there is a play opportunity and where you can play with water and sand or where you can be healthy or chill. The water can also be used to cool down, without swimming, for example by paddling or sailing. The beach was originally also dimensioned in such a way that it can be used as a beach volleyball court.”