More time for sales: integration with Bitrix24

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Svyatoslav Vasiliev. Product Manager CoMagic

CRM Bitrix24 is one of the most popular in Russia for small and medium businesses. The relevance of the integration of Bitrix24 and CoMagic was first appreciated by our partners, who then implemented it. Thanks to this, our decision to create a full-fledged two-way functionality was confirmed: the percentage of Bitrix24 use among our clients was quite high.

Today, integration solves problems at the telephony level, and the immediate plans include releasing several more releases with functionality for transferring applications, chats, and transactions.

Content
Setting up integration
The integration is already available for telegram gc philippines connection and will greatly simplify call processing, which means more time will be left for sales and communication with clients. Find out before picking up the phone whether it is a new or existing client calling, who is responsible for the contact, what company the call is from. Leads and Cases will be created automatically, and some fields will already be filled in. Outgoing calls can be made with a click and you won't waste time redialing the number.

In short, the first version of the integration of Bitrix24 and CoMagic is:

Pop-up contact card when calling an employee.
Outgoing call by clicking on the number in your Bitrix24 personal account.
Listening to recorded conversations in your Bitrix24 personal account.
Saving the entire history of communications with the client in his card.
Automatic connection of the client with a personal manager.
Notification to the responsible employee in the Bitrix24 personal account about a lost call from a client.
Automatic creation of Lead and Case for the initial contact on a successful or lost incoming call.
Automatic creation of Lead and Case for the initial contact on a successful or lost outgoing call.
Automatic creation of a Case for a successful or lost call for a second appeal.
Filling in UTM tags in the Lead, Company, Contact card.
Filling the Lead, Contact, Company, Deal card with additional information from CoMagic.
Report on all calls in your Bitrix24 personal account.