Turn service centers
Posted: Sun May 25, 2025 4:26 am
into revenue generators: With embedded commerce, service agents can go beyond resolving issues and answering questions. They can now place orders on behalf of buyers. With a single customer profile, your agents can manage returns, exchanges, and place orders on behalf of buyers right in the service console, rather than sending the customer to a different channel to complete a transaction.
Automate selling with reorder portals: Self-service reigns supreme. Reorder portals help you sell smarter with one-click reordering, order status tracking, and relevant help docs – all in one place. Even better? You can quickly launch personalized portals for every customer so your sales reps are free to build relationships that drive revenue, not take manual orders.
Collect revenue on any touchpoint: Embedded payment links make it possible to grow revenue faster and receive payments anywhere, from any of your customer touchpoints.
With embedded commerce, buyers have more control over where afghanistan phone number list and when they transact, and businesses have more ways to sell. It’s an “easy” button for transformation because these small bites of commerce functionality show up in tools your customers and sales, service people are already using.
5. Personalized, omni-channel experiences will be a key differentiator for B2Bs
Today, 63% of B2B buyers say most customer experiences fall short of what they know is possible. Buyers want the same tailored experiences they receive as consumers and they expect you to cater to their unique needs and preferences. More and more, this means the ability to interact and transact on any channel — and to get the same level of service on each. Whether buyers are engaging with your organization through your website or ordering portal, video conferencing with sales reps, or interacting in-person, the experience needs to be cohesive.
Automate selling with reorder portals: Self-service reigns supreme. Reorder portals help you sell smarter with one-click reordering, order status tracking, and relevant help docs – all in one place. Even better? You can quickly launch personalized portals for every customer so your sales reps are free to build relationships that drive revenue, not take manual orders.
Collect revenue on any touchpoint: Embedded payment links make it possible to grow revenue faster and receive payments anywhere, from any of your customer touchpoints.
With embedded commerce, buyers have more control over where afghanistan phone number list and when they transact, and businesses have more ways to sell. It’s an “easy” button for transformation because these small bites of commerce functionality show up in tools your customers and sales, service people are already using.
5. Personalized, omni-channel experiences will be a key differentiator for B2Bs
Today, 63% of B2B buyers say most customer experiences fall short of what they know is possible. Buyers want the same tailored experiences they receive as consumers and they expect you to cater to their unique needs and preferences. More and more, this means the ability to interact and transact on any channel — and to get the same level of service on each. Whether buyers are engaging with your organization through your website or ordering portal, video conferencing with sales reps, or interacting in-person, the experience needs to be cohesive.