Kommo is a platform focused on CRM , this tool focuses most of its potential on this functionality. However, it also integrates communication and sales channels such as Instagram or WhatsApp.
This platform offers a complete CRM system to manage viber database communications and sales with customers, a sales bot to automate sales, message statistics, web forms, a chat button and multiple integrations with external or non-external tools to the platform.
This tool is simple to use, just drag and drop, however, it can be a bit inconvenient when communicating with customers, as it has a pipeline model. The channels they focus on are WhatsApp and Instagram, so they don’t have many communication options, however, in this article we will talk about Kommo vs. Callbell and their feature and price comparison.
What is Kommo?
Kommo is a conversational CRM that lets you talk to your customers from different platforms, it easily integrates with email, phone and all major messaging apps, helping businesses improve customer engagement, enhance customer experience and drive sales.
Kommo is a customizable CRM that can be adapted to many use cases . It has multiple integrations to connect external tools and team features. It is easy to use and configure.
What is Callbell?
Callbell is a multi-device, multi-channel, multi-user platform that allows you to manage communication from messaging apps like Facebook Messenger, WhatsApp, Instagram Direct, and Telegram in one place.
This tool brings great added value to companies thanks to its multiple additional functionalities, they have not been satisfied with just managing communications, but have chosen to create a powerful CRM within its system with which customers can create lists and databases, they have sales funnels that allow tracking the customer purchase cycle within their conversations, they have a powerful chatbot unique in the market that not only automates conversations, but shares multimedia content, videos, documents, addresses on Google Maps and many more things.
Additionally, Callbell offers specialized indicators for sales and support teams, as well as different types of integrations with WhatsApp so you can test and manage your contacts, integration with the WhatsApp Business API, QR login, and integration with the WhatsApp Cloud API (the latter allows self-management of the API and offers faster updates).
Finally, Callbell's support is exceptional and they take care to help all their users with whatever they need.