How to use activity logging in HubSpot with Rasayel?

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To access Activity Logging, go to Rasayel and click on a contact from your contact list or directly from a conversation. Next, click “View in HubSpot.”

Contact details in Rasayel

This will open the contact details in HubSpot. To view Activity Logging, click “Filter activity.” Here, there is a section for integrations. Select “WhatsApp for Sales.”


Once you filter the activities, you can see entries titled “WhatsApp for Sales” and the name of the channel. In this example, the channel name is 360Dialog WhatsApp (DialogCloudWaba). The name of the channel is included, as you can have different conversations with the same contact on separate channels.

List of Activity loggs in Hubspot

By providing this level of detail in the activity log, users can easily identify and track interactions across multiple channels with a single contact, ensuring a comprehensive overview of all communication history.

How does Activity Logging work?
Whenever you receive a message in Rasayel or send a message to a azerbaijan whatsapp phone number customer, that activity is logged in HubSpot.

A WhatsApp conversation in Rasayel

So, in this conversation, a “client” sent a message, and an “agent” replied to them. Now both activities are logged under the same entry in HubSpot.

Activity log in Hubspot

When is a new activity is logged?
In the previous example, two messages are logged under the same activity. As the agent and the client continue interacting, all subsequent activities are grouped under this same log. However, if 24 hours elapse after the last message is sent, any new messages beyond that period will be treated as a separate log entry.

This helps to maintain a clear and organized record of interactions between the agent and the client.

Conclusion
Activity Logging on HubSpot offers a powerful way to maintain a comprehensive record of interactions with customers. The WhatsApp HubSpot integration is crucial for sales and customer support teams, allowing them to efficiently manage and track all communications within a single platform. With the ability to log every interaction, teams can ensure they have the complete context for each customer, leading to more personalized and effective communication strategies. This not only enhances customer relationships but also boosts the efficiency and productivity of your team by reducing the need for manual tracking and minimizing human errors.