Automation & AI
Automation and AI are considered the biggest trends by more than half of customer service executives. Many customer service teams look forward to using AI-driven decision-making and automation to improve the customer service team's message response efficiency. The large amount of repetitive response work of the customer service team can be solved by automated settings to free up the time of customer service specialists; AI can help quickly analyze semantics and emotions, modify the tone, and automatically generate customer service messages that fit the situation. For example, Crescendo Labs' conversational customer service platform CAAC uses its message response templates (templates) and AI assistant functions to enable customer service teams to speed up message processing through automation and AI.
In addition to improving the efficiency of message response, automation can also help with team and message management. Each customer service team has a different organization and division of labor, and lebanon whatsapp phone number customer service messages often need to be assigned to different specialists based on the situation. For example, the CAAC of Crescendo Labs has an " auto-assignment " function that can be flexibly set, so that the customer service/business "specialists" and "teams" of the rental apartment can automatically take turns to receive emails containing corresponding information based on the business they are responsible for. Keyword message.
Source: Rentals use CAAC to create an automated experience, increasing overall customer service efficiency by 85%
Self-service service means that when consumers have doubts about the brand, consumers can solve the problem by themselves through websites, communities, etc. The same statistics from SuperOffice show that more than two-thirds of consumers prefer to get answers quickly through self-service rather than waiting for a conversation with a real person.