Rules for working with negative reviews
Posted: Tue Jan 07, 2025 9:47 am
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The last type of reviews should be treated most carefully, as they have the greatest impact on your reputation.
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1. You need to work with reviews
The best response is no response. This may be good advice for your child, cayman islands telegram but not for your brand. Any kind of negative feedback needs to be handled.
If you are bombarded with a lot of negative PR from competitors, cover it with positive and neutral reviews. Give customers an incentive to leave a real opinion about the product: a gift or discount for a review, a simple request-reminder to write their opinion if they liked everything. Remove fake negativity from the first lines of the TOP search engines.
2. Try not to respond emotionally
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Don't respond to negativity with negativity. Keep in mind that other clients will read your response and will decide whether to contact you based on your comments. Clients subconsciously side with the person who communicates correctly, adequately and dispassionately.
Have you noticed that famous brands usually respond from their side? Try to write from your position. Not "You are wrong", but "I do not agree with you".
The OLX service responds from the company's position:
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3. Respond in a timely manner
If there is a phone number, it is worth contacting the client as soon as possible and listening to him. Then there is a chance to neutralize the negativity at this stage. People tend to exaggerate the problem when emotional. Let the client speak out, calm down the indignation, and then move on to the essence of the problem and its solution.
Read also:
How to Protect Your Website from Content Thieves
4. Don't use template responses and copy-paste
This is really annoying. The company should have standards for communicat
The last type of reviews should be treated most carefully, as they have the greatest impact on your reputation.
Banner
1. You need to work with reviews
The best response is no response. This may be good advice for your child, cayman islands telegram but not for your brand. Any kind of negative feedback needs to be handled.
If you are bombarded with a lot of negative PR from competitors, cover it with positive and neutral reviews. Give customers an incentive to leave a real opinion about the product: a gift or discount for a review, a simple request-reminder to write their opinion if they liked everything. Remove fake negativity from the first lines of the TOP search engines.
2. Try not to respond emotionally
Banner
Don't respond to negativity with negativity. Keep in mind that other clients will read your response and will decide whether to contact you based on your comments. Clients subconsciously side with the person who communicates correctly, adequately and dispassionately.
Have you noticed that famous brands usually respond from their side? Try to write from your position. Not "You are wrong", but "I do not agree with you".
The OLX service responds from the company's position:
Banner
3. Respond in a timely manner
If there is a phone number, it is worth contacting the client as soon as possible and listening to him. Then there is a chance to neutralize the negativity at this stage. People tend to exaggerate the problem when emotional. Let the client speak out, calm down the indignation, and then move on to the essence of the problem and its solution.
Read also:
How to Protect Your Website from Content Thieves
4. Don't use template responses and copy-paste
This is really annoying. The company should have standards for communicat