The Bitrix24 call center service offering includes such features as:
Detailed call histories.
Mobile applications for iOS/Android.
Automatic call recording.
Customer relationship management application.
Email center that allows you to synchronize emails with the CRM in both directions.
Online chat and website widget.
Instant messaging (WhatsApp, Viber, Telegram, WeChat).
Integration with Apple Business Chat.
Videoconferencing.
Rates
Bitrix24 offers a completely free set of basic tools, including the contact center , and three additional paid plans.
Why choose Bitrix24?
Because this contact center allows your sales agents to connect from denmark whatsapp shopping data their personal Bitrix24 accounts with users' favorite communication channels. Social networks and other platforms such as WhatsApp, iMessage, Telegram and more are within reach of business communications.
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3. CloudTalk
Presentation
CloudTalk is a modern all-in-one cloud communication software . In recent years, this North American development has expanded to more than 80 new markets, adding more than 2,500 new customers.
Today, it offers companies of all sizes the necessary services to improve their interactions with customers and optimize their workflows.
Features
CloudTalk's service offering includes advanced features such as:
Intelligent call routing.
Custom queues based on predefined rules.
Automatic call recording to improve customer interactions.
Management of internal calls from custom phone numbers or extensions.
International number services with geographic or non-geographic codes from more than 140 countries.
Three-way calling to easily add a third person to the line.
Receive fax messages quickly and easily as emails.
Rates
CloudTalk offers four paid plans to suit different business needs, as well as a free 14-day trial of its services.