WhatsApp Business best practices
Posted: Sun Jan 19, 2025 8:23 am
Provide clear business hours : Let customers know when you're available, and use away messages during non-business hours to maintain consistent communication
Use quick responses for frequently asked questions : Set up quick responses for common questions to save time and streamline customer interactions.
Promote your WhatsApp channel : Use QR codes, short links and social media buttons to let customers know they can contact you via WhatsApp
Use the Meta-Verified Badge – Earn the badge to increase trust, which is especially useful in industries where authentication is crucial.
**Also read the 10 best messaging apps for businesses in 2024
WhatsApp Business Use Cases
Bank Mandiri (Banking) : Bank Mandiri uses WhatsApp Business to re-engage customers through automated malaysia whatsapp number data notifications for credit card verifications and installment payment offers. The platform increased net interest income by 42% and response rates for credit card verifications by 56%, making WhatsApp the bank's top conversion channel, outperforming SMS, telesales and website.
WhatsApp Business Use Case Scenario
via WhatsApp
Max Life Insurance (Insurance) : To engage customers across India, Max Life Insurance collaborated with Haptik to implement the language support feature on the WhatsApp Business platform, offering services in seven regional languages. This two-tap journey allows customers to select their preferred language, leading to a 40% completion rate of customer interactions in the chosen language.
Use quick responses for frequently asked questions : Set up quick responses for common questions to save time and streamline customer interactions.
Promote your WhatsApp channel : Use QR codes, short links and social media buttons to let customers know they can contact you via WhatsApp
Use the Meta-Verified Badge – Earn the badge to increase trust, which is especially useful in industries where authentication is crucial.
**Also read the 10 best messaging apps for businesses in 2024
WhatsApp Business Use Cases
Bank Mandiri (Banking) : Bank Mandiri uses WhatsApp Business to re-engage customers through automated malaysia whatsapp number data notifications for credit card verifications and installment payment offers. The platform increased net interest income by 42% and response rates for credit card verifications by 56%, making WhatsApp the bank's top conversion channel, outperforming SMS, telesales and website.
WhatsApp Business Use Case Scenario
via WhatsApp
Max Life Insurance (Insurance) : To engage customers across India, Max Life Insurance collaborated with Haptik to implement the language support feature on the WhatsApp Business platform, offering services in seven regional languages. This two-tap journey allows customers to select their preferred language, leading to a 40% completion rate of customer interactions in the chosen language.