Increased customer satisfaction
Posted: Tue Jan 21, 2025 3:49 am
After implementing Digisac, ABC Soluções managed to double its customer base, from 120 to 240, but without increasing its staff. In other words, this efficiency was only possible thanks to the optimization of customer service processes.
By centralizing and standardizing its services, ABC Soluções was able to offer a more professional and consistent service. Customer satisfaction became measurable, allowing the company to quickly identify and resolve cases of dissatisfaction.
Autonomy for customers
Digisac has given customers autonomy to resolve common demands, further improving iran phone number library service efficiency. Customers feel they are being served by an organized company, rather than isolated individuals, reinforcing ABC Soluções' image of professionalism and increasing customer satisfaction.
API Integration
API integration allowed for the sending of automated messages and the use of a financial robot for billing and sending invoices. This resulted in a decrease in defaults and a drastic reduction in the number of calls to the finance department, contributing to customer satisfaction.
By centralizing and standardizing its services, ABC Soluções was able to offer a more professional and consistent service. Customer satisfaction became measurable, allowing the company to quickly identify and resolve cases of dissatisfaction.
Autonomy for customers
Digisac has given customers autonomy to resolve common demands, further improving iran phone number library service efficiency. Customers feel they are being served by an organized company, rather than isolated individuals, reinforcing ABC Soluções' image of professionalism and increasing customer satisfaction.
API Integration
API integration allowed for the sending of automated messages and the use of a financial robot for billing and sending invoices. This resulted in a decrease in defaults and a drastic reduction in the number of calls to the finance department, contributing to customer satisfaction.