If incorporating a virtual assitant on your social channel or website seems daunting

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A common application of BPM is in procurement. BPM-powered AI automation automates the entire purchase process, which involves stages such as creating a purchase order, its approval, processing, delivery and payment.

Customer experience
AI automation tools can predict customer needs by analyzing lithuania b2b leads demographic and behavioral trends in historical data, enabling you to anticipate market gaps and act accordingly. You’re also able to streamline customer interactions across different channels like your website, social, app and brick and mortar stores to provide a seamless experience.

When all these elements come together, they serve to enhance your overall customer experience and brand satisfaction.

Customer service
Intelligent automation enables customer service AI so teams can identify common issues and frequently asked questions to program rules-based chatbots and virtual assistants. These tools are critical during peak times with high service requests as they can handle a multitude of inquiries efficiently and quickly. In turn, this AI-powered approach reduces wait times and allows you to offer customer support 24/7 while ensuring your customer service teams are not burnt out.

consider beginning with a rules-based one to enrich your existing customer care approach. Sprout’s rules-based Bot Builder helps you map out a conversion tree for every question and response between you and the customer. Plus, you can train your chatbot to move the conversation to a live customer care team when the request becomes too complex.

Sprout Social's Bot Builder workflow, using a rule-based chatbot set up that resembles a flowchart, offering different paths for users to take depending on their needs.