How to Boost Customer Loyalty and Increase Sales: 3 Basic Steps

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Formulating the question. The key is to formulate the question correctly. As mentioned, the NPS question is: “How likely are you to recommend our company to a friend or colleague?” This is a simple formulation that will help avoid misunderstandings;
Selecting a survey channel. Decide through which channels you will conduct the survey. These can be emails, phone calls, surveys on websites, messengers or social networks;
data analysis. After collecting the data, it is necessary to conduct an analysis. Calculate the percentage of promoters and detractors and calculate your NPS. Analyze the results, paying attention to the identified trends and patterns.
Feedback is a source of valuable data
Understanding how loyal and satisfied your customers are with your service is important because this knowledge will help you improve weak spots, as well as improve customer retention and your company's reputation.

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By understanding the needs of your customers, you can easily adapt your USP and the products themselves to them, which will increase your income and maintain competitiveness at the proper level.

The main thing is not to turn the received information into a “document on the desk”, but to analyze it and use it to improve interactions with clients.

If you have collected feedback, but do not understand egypt whatsapp number database what to do with it and where to go to scale up your online sales, then our specialists are always ready to help you .Digitalization of Sales: Why Business Needs B2B Portals
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Digitalization of Sales: Why Business Needs B2B Portals
Elena Goncharova
Elena Goncharova, Head of Development Unit
November 20, 2024
Content
How the global B2B online market is changing
Why is business digitalization important and what role does a B2B portal play in it?
How to transition a B2B client to self-service
How to Manage Customer Experience with B2B Portals
Trends and Prospects for the Development of B2B Portals in a Constantly Changing Business Environment
Digital transformation involves working “from the client”
The need of customers for self-service and personalization platforms, and of businesses for digitalization of processes, is increasing every year.