If someone has reached into your pocket or bag and taken your wallet, or you had your card in your mobile phone case and it fell out when you went to pay in a store, you can also visit the website or mobile app to resolve the problem. These are the alternatives offered by your digital bank:
From Ruralvía mobile: Go to the “My cards” section, click on “Activate / Block” and then on “Block” again. Before “Accepting” the operation, you will have to choose a reason for blocking, choosing between theft, loss or replacement due to deterioration.
From the Ruralvía website: Within the “Cards” tab, choose the “Block” option from the operations we show you. Select the card you want to block, indicating a reason for canceling it permanently, and click on the “Accept” button.
Blocking your card is an unrecoverable action, so make bc data sure you look for it at home or wherever you think you left it before using it. In a few days, your Caja Rural Group bank will have sent you a card with a new number and a new PIN so that you can make online payments or cash withdrawals again.
Through Ruralvía mobile, you also have extra security to prevent unexpected cybercrimes , thanks to a double authentication factor that allows you to verify your identity when you enter your digital banking after 90 days or when you make a card payment online.
Become a customer of the Caja Rural Group and enjoy convenient, secure and manageable cards
To be able to enjoy the operations that our cards allow you to carry out, with the possibility of deactivating or blocking them, you must first be a client of one of the Caja Rural Group entities.
Don't worry, because the process is very simple and you can do it digitally immediately. You just have to download the ruralvía mobile app and follow the process that we will indicate to you after clicking the "Become a Customer" button .
Choose the Caja Rural entity of which you want to become a client.
Complete the information we request through a form.
It will be important that you have your ID on hand so that you can send it immediately.
You will receive a video call to confirm your identity.
You will complete the process by signing the documents online.
If the process doesn't work for you or you prefer to do it the traditional way, don't hesitate to visit a branch of your Caja Rural Group entity, so you can become a customer in a matter of minutes.