Key Lessons Learned for More Effective Lead Qualification

[rifat28dddd]

I stopped at a mid-range chain hotel where I had priority status.



I asked the front desk clerk if there were any "special offers" for arriving after 2 a.m. (the parking lot was mostly empty, and at that point, I thought it was highly unlikely that tickets would sell out that night, so any discount was better than no discount). He said, "No."



I mentioned that I had to get to Knoxville and was a little tired. He said, "That's another 2 1/2 hours away - good luck."



I went to the bathroom (which gave him a chance to confer oman telegram data with his superiors or reconsider his position if he wanted to) and as I walked out I said “thank you” and he said “good night”.



As I continued driving, I began to think about the situation from a business perspective and felt disappointed that a hotel chain that I liked so much would pass up such a great opportunity to increase my brand loyalty.




The curt and sarcastic tone of the representative during our brief interaction and his lack of effort left me with a negative impression of this hotel chain. What should he have done differently?



Listen to the questions I raise below.