Tip Gather feedback
Feedback helps you understand how people feel about your organisation. It also gives you insights into how you can increase member retention and decrease common pain points.
The are a few ways you can gather feedback. You could try an online survey, looking at online forums or (if you have one) your own group on Facebook.
You can also monitor social media for feedback. Do you israel rcs data have profiles on social media? It’s important to keep an eye on your mentions and comments – you don’t want to leave anything unnoticed in the public eye, especially if someone isn’t happy or has a question.
With LoveAdmin, you can ask for feedback by sending links to websites like Survey Monkey or Typeform in your email or SMS comms. Learn more about how to gather feedback here.
Tip
With a waiting list you can keep an eye on how much demand there is for each session. However, to make waiting lists worthwhile you do have to apply some strategy.
By implementing a waiting list management strategy, you can help to improve future satisfaction. Think about it, a positive experience with your gymnastics club doesn’t need to start from the first session; it begins as soon as they show interest in joining. So, having a bad waiting list experience will limit the chances of converting them into paying members.
You can use software like LoveAdmin to make waiting list management easy. See how many people are waiting for a class and assign them a spot when it becomes available. Want to know how your classes are performing? The capacity feature shows you how full your classes are, so you know which classes are under performing or over performing.
What’s next? It’s time to start planning and actioning the above. We recommend biting off small chunks to avoid feeling overwhelmed. Set yourself achievable targets. By doing this you’ll be able to adapt quickly if you feel like something isn’t working.