Benchpark brings potential customers into contact with existing customers from various providers, thereby reducing uncertainty before a purchase. What I find special about Benchpark is the manual review of each individual review. It is different from the countless portals for end customers, where the flood of reviews can no longer be checked. Scandals like the one involving WeTab have made me read them even more critically. Benchpark, on the other hand, only publishes the reviews when they appear to come from a real customer. If in doubt, the team will also follow up by phone.
Benchpark categorizes the companies it evaluates into four areas: marketing, IT, consulting and brokerage, and miscellaneous. Depending on the category, there are different evaluation fields that are used to determine customer satisfaction. In the example of CRM software solutions, the evaluation ranges from product-related questions to consulting and support topics and even the price-performance ratio.
Our Benchpark profile shows very ecuador telegram screening clearly how Benchpark presents the provider's performance in comparison to the industry average. We are naturally all the more pleased that we receive consistently positive feedback in our customers' evaluations. In particular, we have received the highest rating of "excellent" in the areas of "advice", "support" and "price/performance". Thank you!
Another illustration shows the development of user satisfaction over time.
In addition to satisfaction in the various areas and user comments, interested parties can get an idea of the provider's customer structure. The industries in which the CRM software is used are certainly just as interesting as the size of the companies.