Table of contents CSE solves technical

[taaaaahktnntriimh@]

Based Marketing Sales Prospecting Software Website Visitor API Connectors API Resources Blog Webinars Guides Academy Company About Our Data Contact Us Customers Help Center Jobs Brand Assets Request a Feature Other Partners Terms & Conditions Privacy GDPR Sitemap Cookie settings Compare Lead Forensics Albacross Leadwor VisitorQueue HubSpot Pricing Product Solutions Resources Company LoginSee my leads Pricing Product Solutions Resources Company Login See my leads BlogEngineering.

What Does a Customer Success Engineer (CSE) at a B2B SaaS Company jamaica whatsapp list Actually Do? 26 July 2022 by Helena Hrubesova Customer success engineer header image issues of the clients CSE works with developers CSE creates a shared knowledge base CSE educates their colleagues CSE brings the customer issues to the Product Managers Share In the past, software was installed by developers/consultants on clients’ computers/servers as a mainly one-off and then used with some updates.


In the current B2B SaaS companies the IT solution lives in a cloud and is updated periodically. That means a lot of technical questions can come up during the installation of the SaaS product as well as during its ongoing use of it. Since not all customers are tech-savvy, the B2B SaaS company needs somebody who will resolve these technical issues for their clients and this person needs to understand the technical side of the product.