Make use of parcel lockers
For many customers, the simplest way to get their parcel is to collect it on the way to work or when running errands. For this group of customers, delivery to a parcel locker is a huge bonus and it pays to make sure this option is communicated prominently. If you include a locker locator in your store or point out the option in the FAQs, you can make it even easier for your customer to collect their parcel whatever the time of day.
Extra tip: Parcel lockers are also extremely lebanon telegram screening convenient for your customers when it comes to returns. All they have to do is drop the return parcel off here – any time, no registration needed.
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Online shoppers attach huge importance to transparency. And the most important question they have is: When is my parcel going to arrive? The more information they are given about the shipping status, the happier they will be. So offering live tracking provides a key boost to customer satisfaction. It means customers can schedule the delivery date and help ensure that the first delivery attempt is successful.
Extra tip: If customers use the shipping partner’s app, they can access all of the services on a phone or tablet at any time. With DHL, for example, users who are logged in can see updates regarding their delivery over a 90-minute window and are reminded 15 minutes before arrival.