Provide tailored communications that state the purpose of data collection, link the purpose to the company's brand or values, and clarify how the data will benefit both the company and the employee in achieving their goals. The more employees understand why their data is being collected, the more empowered they will feel to make a decision and the less likely they are to feel pressured into making a decision.
5. Who has access to the data
Inform employees about how their data will or will not be restricted internally. Specify which functions or roles (e.g. HR representatives, managers, etc.) will have access to personal data.
How companies should communicate their surveillance policies
It's not just what employers tell their employees that's important, but also how they do it. Below you'll find some aspects to consider when designing trustworthy communication that's easy for employees to understand.
Remove legal jargon: First, convey information in simple, clear language. Remove or explain any legal or technical terms or acronyms.
Make communication clear: (the what, how, when and why) and use bullet points instead of long paragraphs whenever possible.
Tailor communications through trusted channels: Messages tailored to employees usa telegram data are read more often and are easier to remember. While it is inefficient to target individual employees, it is helpful to find a balance between the efficiency of blanket communication and the relevance of individual communication.
Compliance and privacy leaders can work with their HR and communications partners to tailor communications to the role: Not all roles are subject to the same level of monitoring or data collection. Some roles, such as a customer service representative, may be subject to more monitoring than others. Rather than sending blanket emails, tailor communications to narrow the type of data collected and tailor the purpose of data collection to the employee's specific role.
How to communicate employee monitoring
Source: Gartner (the full report is available to Gartner clients)
Summary
Employee monitoring is often viewed negatively. However, there are some benefits that can arise from it for employees. Companies should monitor activities that benefit employees, not to control them. Monitoring can be used to better distribute tasks within the team, identify and reward particularly hard-working employees, and uncover problem areas that can be addressed through education and training.
To ensure that your employees do not assume the worst when surveillance is announced, pay attention to how best to communicate the measures. In the graphic below, we summarize what your company needs to consider.