1. Altrecht has a very lively account on Twitter with a lot of interaction. The institution is also active in other ways on Twitter. The @Twaaltjes from the introduction is an example of this. Incidentally, the latter is not included in the analysis. On Facebook, Altrecht is active almost daily in posting news items for its – at the moment – 322 fans. It also tries to map its followers with polls, in order to be able to engage in a more targeted conversation.
its Facebook account. The tabs with information thailand telegram and videos are offered completely in the own house style. In addition, there is a lot of activity and interactivity on Facebook. The YouTube channel is also neatly organized by means of lists. On Twitter we find many client-oriented tweets at Pluryn. The activity is not as high as at Altrecht, but the institution clearly engages in conversation.
3. Number three, De Hoop , is the only one from the top three that is present on all four channels. The institution scores particularly well on YouTube with a large number of videos and an average high number of views (total 63,716). Twitter is used client-oriented and interactively. De Hoop is also active on Facebook, but the interaction with fans could be better there. On Google+ the institution is exploratory.
Conclusion
With regard to the use and deployment of social media , the GGZ has taken a step further than it did a year and a half ago. The presence has increased considerably, as has the number of followers and fans. The battle that many institutions must take is to respond adequately to messages from interested parties. This requires the establishment of a webcare process.
The answer to the question in the title is clear: no, mental health care does not always talk back. Being present on social media means being able to respond adequately to questions and perhaps even proactively seeking dialogue. On the one hand, to act client-oriented, on the other hand, institutions can learn a lot from clients. It is not without reason that more and more healthcare institutions are using equality between doctor and patient. Social media channels can support this credo perfectly!