Medallia is a leading platform for tracking customer experience (CX) and employee sentiment

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Medallia is a leading platform for tracking customer experience (CX) and employee sentiment. By integrating sentiment analysis with Voice of the Customer (VoC) data, it provides actionable insights, particularly for the retail and hospitality industries.


Tracks employee sentiment & customer engagement.
Advanced AI-powered feedback analytics.
Room for Growth

Not explicitly built for social media—more CX-focused.
Expensive for small businesses.
Use Cases

Businesses wanting to improve both egypt mobile database customer and employee sentiment.
Companies analyzing customer feedback from multiple sources.
HR teams tracking workplace sentiment trends.
Pricing

‍Custom pricing – Enterprise-level.

9. Chattermill
Chattermill: AI-driven social media sentiment analysis tools for customer feedback and experience

Chattermill is designed to analyze feedback from multiple customer touchpoints. Chattermill delivers AI-driven customer insights, specializing in emotion detection and trend analysis to enhance customer and employee experiences.

‍Highlights

Great for customer reviews & survey sentiment analysis.
AI-powered topic categorization.
Room for Growth