Continuing with our example

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Now, speaking of a customer service topic, if a prospect approaches you to ask for information, the way you deliver it will be the cover letter so that they can determine if they will have a good user experience. According to the first contact times, response times, personalized treatment and the resolution of doubts. Even if your strategy is not focused on solving a customer service problem, make sure that in your second stage you have qualified people who have the necessary information so that your customers have a pleasant experience. Third stage: Delight Once the purchasing process is complete, the third stage comes: delight.


Many companies fail at this stage, because poland whatsapp number data nce they have acquired the customer, all the magic of the beginning disappears. But, let's remember that this third stage is just as important as the other two, since it is in this one that we convert customers into promoters of our brand. This is where you need to deliver on everything you promised at the beginning. Also, provide additional benefits that remind your customer of the reasons why they chose your service. in this case, you should emphasize how being a customer means receiving special and personalized attention.