Previously, during the coronavirus restrictions, it remained at 100% for months. It was this that allowed the restaurant not to close.
However, from the point of view of profit, cooperation with marketplaces was and remains unprofitable. Their markup on each dish is about 30%, and the entire burden falls on the restaurant: prices for users do not increase. At the same time, the restaurant's own margin rarely exceeds the same 30%, and in the last six months, taking into account the rise in food prices, it has become even lower.
Thanks to this partnership, the number of orders for dishes grows, the workload on cooks increases, and income falls: all profits from online orders (even with a small surcharge) have to be given away.
Implementation of the solution Our task was to free the restaurant bulgaria cell phone number list from being tied to food delivery services and at the same time leave online orders and online payments in business processes.
To implement this solution, we proposed creating a Chatbot - an analogue of an application for fast delivery. Using the Chatbot, the user could order a dish in a few minutes or less. To do this, it was necessary to: enter the Chatbot; create a Personal Account; select the appropriate items (the 5 most popular dishes are always located on the main page) and add them to the cart; check the order and delivery details, enter the address; choose to pay online or in cash.