Talents value other aspects of a working relationship. And when it comes to incorporating and retaining them in the company, they should be considered among those that carry the most weight:
flexibility in schedules and spaces,
creative freedom for problem solving.
In this way, the relationship between employee experience rich people database and customer experience can be clearly seen. They share values, habits, and preferences that shape the profile of both the consumer and the professional.
Now, considering that employees are the ones who deliver customer experiences during their interactions with the brand… There's no doubt that their experiences with the company will be vitally important.
A satisfied employee will provide better experiences to consumers.
How to improve the Employee Experience?
When it comes to human talent management, there are no magic bullets. However, we can recommend some practices to strengthen an employee experience process:
Maintain an employee-centric approach
From the first interaction, when a job posting opens, to the last day as an employee within the company. Here, the induction stage, or onboarding process, is key.