AI-powered routing to agents

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mdabuhasan
Posts: 250
Joined: Tue Jan 07, 2025 4:50 am

AI-powered routing to agents

Post by mdabuhasan »

Best For: eCommerce, retail, small businesses
Pricing: Starts at $34/month + WhatsApp API fees

Respond.io
Respond.io is a robust customer conversation management platform with a solid WhatsApp bot builder.

Features include:

Lead capture forms within chat


Trigger workflows based on lead actions

Multi-channel support (WhatsApp, Messenger, Telegram)

Use Case: B2B companies use list of brazil whatsapp phone numbers Respond.io to pre-qualify inbound WhatsApp leads and sync them to sales teams in real-time.

Best For: B2B, enterprise support, global teams
Pricing: From $79/month

Twilio Studio + WhatsApp API
If you’re technically inclined or want full control, Twilio’s Studio allows you to build custom lead capture flows using their visual builder.

Full access to WhatsApp API

Lead validation logic

Custom database connections

Integrate with webhooks, CRMs, and more

Use Case: Fintech startups and developers use Twilio to build advanced lead flows with custom scoring and webhook responses.
Best For: Developers, custom apps, technical teams
Pricing: Pay-as-you-go (WhatsApp messages + Twilio usage)

360dialog
360dialog is a WhatsApp Business API provider that offers bot functionality through integrations with tools like Chatfuel or ManyChat.

While 360dialog itself doesn’t have a native bot builder, it allows:

Seamless bot integration via third-party tools

Affordable API access

Reliable delivery and message tracking

Use Case: Startups wanting quick WhatsApp bot deployment using pre-built templates and external bot tools.
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