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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any afghanistan phone number list vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.As technology continues to evolve, business leaders will likely infuse conversational commerce into different touchpoints and processes to make commerce more intuitive, organic, and convenient for customers. Service and sales reps will use chatbots to augment their work, finding a new balance between automation and human touch. Chatbots will be able to handle increasingly complex issues and more personalized support.
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